Service Management Software

Stop Reacting and Start Predicting

SalesBabu gives your service teams a complete view of your customers with a single marketing, sales and service solution that integrates with your other systems. Empower your service teams to better understand and predict customer health through visibility into sales activity and history in CRM system.

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Get The Right Person Talking

SalesBabu’s Customer Service CRM system optimizes the distribution of cases across teams. With dynamic workflows, route cases to the appropriate agents based on team capacity, issue priority, and agent proficiency to optimize efficiency and resolve issues faster.

Organize and bring clear visibility to your business with multi-channel support to track and monitor cases. Integrate and synchronize activities across multichannel support (email, phone, chat, social) with SalesBabu CRM to help ensure all support issues are delivered to the right team at the right time with the right level of urgency. Tools, such as reporting and alerts can help uncover trends and ensure balanced workloads.

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From Full-Service to Self-Serve

SalesBabu’s mobile app enabled portal can help reduce the load on your service teams. Empower business partners and customers with our Service CRM including history to seek advice or find solutions to issues. Portal users can create support tickets, review history and check the status of cases and bugs anywhere, anytime with our customer service CRM.

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Make Your NPS A Differentiator

SalesBabu helps businesses get customer satisfaction levels back on track. With dashboards and reporting, teams can smoothly monitor customer satisfaction scores, ensure proper response and resolution times, and verify that SLAs are being met across all support channels.

Help improve customer satisfaction by creating customer loyalty and help your business be more proactive in delighting customers and delivering optimized CX (customer experience).

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Supercharge Your SLAs

SalesBabu’s customer support CRM helps service teams ensure they can meet the response and resolution times as defined in SLA (service level agreements). With SalesBabu Service CRM, managers can ensure cases are delivered to the appropriate teams with the right level of urgency. Reports and Dynamic alerts help confirm that support deadlines and milestones are being met and enable managers to proactively manage bottlenecks, resource imbalances or other constraints. This way Support ensure all customer issues are handled appropriately.

Build A World Class Contact Center

As a composite application, SalesBabu can unite your telephony systems, social media channels, predictive analytics, and other tools to create a best-of-breed customer support hub all managed under one platform. Leverage these customer service CRM capabilities in conjunction with Salesbabu’s reporting (MIS) to greatly improve team efficiency, make your business more predictable, and boost customer satisfaction and retention.

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