AMC Management Software

Generate Revenue from AMC !

AMC Management Software

Annual Maintenance Contract (AMC) is a chargeable agreement between a client and the vendor in regards to the maintenance of the product(s). SalesBabu CRM AMC management software dashboard display concise information on all AMC’s due. The details of AMC reaching renewal can be accessed by some click on the same cloud based platform. You can manage Annual Maintenance Contracts, Preventive Maintenance Contracts, Business Promotion Calls, Product Delivery Calls, Complaint Service Calls for any type of products that could have warranty contracts and needs regular servicing.

amc management software

PMS Visit Scheduling

PMS stand for Preventive Maintenance Schedule. All AMC contract signed with some free PMS visit for regular maintenance of the product purchased by the customer. AMC management software sort the details of all PMS and display the notifications at dashboard for instant action of service engineers.

PMS Checklist

To enhance the support quality, you can manage multiple checklists for all PMS visits with pre-defined activities in AMC management software. These checklists help the engineer to complete all activities at every PMS visit to ensure delivering quality of service.

AMC Time Period

You can simply fill AMC time period like AMC starts and end dates, for all the product and accessories at the time of installation. AMC management software dashboard display you all the AMC due reminders for quick action.

AMC Pending Notification

By the help of AMC Management Software, the service managers can track down those AMC’s which are near to expiration with in next 30 days, since it would be highlighted on home screen

Product Details

When you are generating AMC for any product, it is mandate to have Product Principal’s name & Product serial number. AMC management software gives this convenience to after sales support team to make a track of all required details in regards to the Product & its principal on one single platform

Machine Site Details

By the help of AMC Management software, the company can easily track the difference between the billing address of the customer & the site address, where machine has originally has been installed.

AMC management software keeps track of all the information related to a particular annual maintenance contract which is accessible by just one click of a computer Keyboard. It manages all your customer details and their product purchase information. Manage Annual Maintenance Contracts, Preventive Maintenance Contracts, and Complaint Service Calls for any type of products that could have warranty contracts and needs regular servicing.

Easy Customer Management:

AMC management software keep the details of customer in details like his contacts, product purchases, spare parts requested and delivered, service request and their updates, PMS visit scheduling, PMS checklists, AMC renewal reminders, AMC pending notification and much more, in conclusion, it keeps the service information handy for better customer assistance after the installation of machine at customer end and AMC start, since AMC a paid contract between customer and vendor.

Maintain Call History:

With each PMS visit AMC management software manage automatic feedback in the software, as call history. This call history is help full for tracking continuous improvement areas by management team. Each case can be different and handling each case differently only satisfies customer service. To provide better customer service these case histories works like readymade input for improvements. It helps getting more satisfy customers.

Manage your Service Call Reminder efficiently:

Automatic call reminder feature will keep reminding you for pending AMC renewal or PMS visit till you change the status “done”. This feature helps work to be done in timely manner.

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