CRM for Retail Industry


CRM For Retail Industry

Automate and Streamline your Business Process
by Implementing SalesBabu CRM Industry Vertical Solutions.

crm for retail management

SalesBabu CRM for Retail provides the best in-store experience. In the retail industry, CRM system serves as a nerve centre that incorporates marketing, sales and customer service processes. It provides company owners with an effective tool to combine all sales-related challenges/issues and manage the sales process efficiently. CRM in retail allows to retain customers, deliver personalized customer experience and promote sales. It helps organize all client data in a structured and easy-to-access way. Further, it allows to develop marketing campaigns for your target audience and analyze their effectiveness with graphs and charts. Thus, by aligning the sales processes and managing customer data, retailers can build and develop long-term and profitable customer relationships.

At SalesBabu, we have developed Retail CRM systems with the following functionality:

  • Customer database allows to collect and store all available customer-related information about current and prospective clients in one place. It helps identify valuable customers and allows agents follow client interactions.
  • Contact management system is a great tool for tracking all contacts and planning customer interactions.
  • Quote management system software helps change and manage details related to quotes given to customers and sent it via CRM application.
  • Sales lead tracking and management system records data about potential customers and sales opportunities.
  • Order management system makes it possible to manage customized pricing, optimize lead-to-cash cycle time and accelerate revenue generation.
  • Invoicing and billing system helps send invoices and manage billing.
  • Analytics and reporting features generate sales forecasting with configurable dashboards, tracking trends in purchasing and customer behavior.
  • Document management and archiving allows to store and share all important documents in a central location with easy access from any location, at any time and by using remote devices.
  • Integration with other systems allows to exchange data with external applications, email calendar notes, etc. It can also be integrated with sources of external industry data.
  • Increase channel sales revenues
  • Monitor key metrics such as days of receivables, inventory and capital adequacy.
  • Enable single point partner portals.
  • Garner and incorporate valuable customer feedback to drive product innovations
  • Improve target list with accurate data and updated data
  • Track stocks and orders to ensure realistic commitments to distributors and customers
  • Strengthen workforce management
  • Get real-time reports across teams, products and geographies.

Read more – The What, Why And How Of 360 Degree Customer View

Be More Customer Centric

Single point contact for all the customer and capturing customer communication enable to you to be more customer centric by evaluating their requirements, experiences and expectations.

  • Easily collect and monitor customer feedback to drive product innovations
  • Efficient customer complaints handling
  • Device upsell strategies
  • Run loyalty programs to retain and reward repeat customers
  • Boost Campaign return on investments
Strategy Formation

Readily available MIS and performance reports gives you real time status of business demands and expected sales. The information can be utilize to make future policies to increase sales and improve relations with channel partners.

  • Facilitate execution of joint marketing campaigns & events with partners
  • Improve target list with accurate data and updated data
  • Create smart offers by understanding purchase trends 
Simplify inventory management

At the point of sending quotation and taking order, CRM allow you to get the status of the available inventory, which not only help timely order delivery, it also enable you to re-order inventory on time.

  • Anticipate inventory stocking needs by implementing smarter replenishment techniques
  • Generate automated system notifications to indicate time for reorder
  • Track stocks and orders to ensure realistic commitments to distributors and customers
Strengthen workforce management

Managing workforce performance was never so easy. Using CRM each user has its own login interface recording his communication, problem resolution and pending activities with reports. Manager can use the available utilities to get insight into teams activities and ensure accountability.

  • Use in-built knowledge retention to combat effects of sales forces attrition.
  • Deploy best practices to manage workforces using action taken reports, reminders, structured relationship programs, etc.
  • Upgrade workforce & partner skill set using targeted self-paced training programs


SalesBabu Business Solutions Pvt. Ltd.
No.38/11, 3rd Cross, G Block, Sahakarnagar, Bangalore – 560092
Bangalore, Karnataka
560092, India
Our Sales & Support teams are very happy to help you. Contact us

Order Now






Starting at
(Billed Annual)






Maximize Channel Sales

Be More Customer Centric

Strategy Formation

Contract and warranty management

Simplify inventory management

Strengthen workforce management




Register here to Schedule an One to One Online Session at your Convenient time.

Register here to Schedule Online Demo

Many Businesses trust SalesBabu, including: