Service Management Software

Delight Your Customers with SalesBabu Service CRM

Field Service Management Software

Automate Your After Sales Process & Earn Customer's Loyalty
By Implementation of Service CRM.


Complaint Management

Complaints Management is the crucial tools for any business, if they want to retain their existing customers. Also, tracking frequency of same complains and solutions helps managers to suggest modification in current product or service, thus improving customer experience. By using SalesBabu CRM service management software facilitate:

  • Generate complaint ticket number
  • Easy escalation & Activity tracking
  • Case nature and resolution
  • Visibility of AMC / Warranty status
  • Efficient complaint handling process.
AMC Management

AMC or Annual Maintenance Contract is a written as well as chargeable contract between the customer & the vendor. Service management software helps the after sales support team to track down the list of those customers who has taken AMC, set AMC renewal reminders and record Preventive Maintenance Schedule (PMS) visits, to provide further support for product accordingly.

  • Generate revenue from AMC
  • Visibility of AMC due in 30 days
  • Visibility of machine warranty – Target AMC
Warranty Management

Every spare part installed with machine may have it’s own warranty period. Using excel it became so complicated to maintain warranty for 1000’s spare parts related to one machine and their warranty as per their installation. Using service management software you may easily :

  • Manage machine under warranty
  • Spare consumption under warranty
  • Complaints under warranty
  • PMS under warranty
Spare Part Consumption

It happens many times, there is a malfunction in any spare of the product at the customer’s site and it need replacements & after sales support team is responsible to provide that spare part to the customer. SalesBabu CRM service management software provide:

  • Complete visibility of spare parts consumption
  • Monitor free spares parts under warranty /AMC
  • Revenue from spare parts sales
Service Quotation

When the replacement of spare part for any principal is chargeable & needs a systematic pricing quotation to be approved before the spare can be installed or re-installed. SalesBabu Service-CRM offer a single interface from where support team can create quotation against the complain received and once a customer confirm the paid installation, task can be delegated to provide smart service in systematic & organised manner.

  • Identify revenue generation
  • Evaluate inventory consumption
  • Evaluate manpower usage
  • Identify quality of the product
Installation

Installation Process is the major overhead once the product has been dispatched from the company’s end to the customer’s end. It involves the complete explanation & demonstration of the product. SalesBabu Service-CRM, enables the after sales team to track the record of Installation process to any product to the customer’s end with all the required details. It helps them to track the warranty of the product.

  • Track Sr. No. against installation
  • Installation remarks
  • Additional accessories of main product.
  • Track Serial no. of additional accessories
  • Maintain PMS visits
  • Schedule PMS visits

Field Service Management Software

Field Service Management Software (FSM) enable you to automate your after sales activities like complaint management, AMC scheduling, managing warranties, SLAs, Spare part consumption, multiple service quotations and installation process. Optimize your service organization’s field service and repair operations for technicians and management staff with integrated SalesBabu field service management software. It is a web based software, your engineers can easily access it with their mobile and internet and keep working even on go. Our Field Service Management Software is a top application in the field service management software category. If you want to try out the capabilities of this platform on your own you can benefit from a free demo offered by us. You can easily request for field service management software free demo here. Many of our customers have rated us best service management software India.

Field service businesses can benefit from this type of CRM software solution as it can help to reduce expenses and improve productivity. Any company using CRM for service industry software can easily manage orders, do route planning, and access customer data, among other tasks. Many companies use our Field service management (FSM) software for a range of tasks such as scheduling work, dispatching technicians, tracking employee activities, tracing vehicles, supporting driver safety, and integrating with inventory and other business systems.

A Field Service Management software system is typically used by businesses that handle installs, services, and repairs of work equipment. If you are wondering how to select a suitable software/app for your needs, we can help you. SalesBabu’s after sales service management CRM provides complete solutions of field service management software solutions and is best suited for your business. By implementing our Field Management Software you can run your business hasslefree and can track all activities around the clock as our after CRM For Service Industry software is cloud based and can be accessed from anywhere at any time with good internet speed.

What are the highlights of our CRM for service industry? To start, our application automates mobile workflows and enables remote employees to collect data using a mobile device, access company info in the field, and automatically share outputs with their team members, cloud services, and back-office apps. Business houses can use our after sales service management software program to track, analyze, and enhance their business processes, and get actionable insights that they can utilize to make smart future decisions.

SalesBabu’s CRM for service industry is an intuitive, scalable, and secure solution that is used by many enterprises (SME & Large Enterprises) to mobilize their business processes and take advantage of the low total cost of ownership. If you are struggling to manage your field service management then we are the right choice for you for your business. By implementing our after sales service management software, you will be able to manage your field service management hasslefree and assure you a range of seamless integrations that enhance the app’s capabilities.

SalesBabu’s CRM for service industry is cloud based and can be used by service professionals to run their business on their mobile device and a web portal. This platform is fully integrated with access from any locations. We offer high-tech features at an affordable cost for small and medium businesses with few (1 – 40) no of employees.

With our software (CRM software for service industry), you can say goodbye to paperwork and go digital to streamline your workflow and operations. Additionally, small businesses can import and transfer their existing client database with ease. We offer affordable pricing packages and service professionals can use the system’s features to carry out tasks such as technician dispatch, invoicing and payment processing, job scheduling, maintaining customer database and more.

We provide an effective, efficient and smart workforce management solution for businesses. Post implementing our service CRM software, it helps to save time and improve efficiency by enabling companies to enhance their workflow capabilities. The app is user friendly, simple and easy to use and yet offers robust features that help users to easily complete their workforce tasks. Additionally, the platform integrates smoothly with widely used business programs to enhance the workforce management experience.

Benefits of Field Service Management Software:

Increased Customer Satisfaction:

We believe 90 percent or more of buyers fall into one of the following categories: Direct buyers. These buyers work for firms that maintain their own unit. Contract buyers, Enterprise buyers and Small business buyers. Reduce scheduling costs. Increase customer satisfaction. Reduce parts inventory costs. Reduce fuel costs. With service management software you will not forget any AMC appointment, rescheduling appointment, orders and special request and all delivered on time will always get you high scores.

All in one solution:

SalesBabu service management software enable you to manage product entries and spare parts entries and you can select the product and parts required by any customer with his service request. You can create customer AMC request as per customer needs. Manage parts level warranties. SalesBabu Service management software also enables you to create, save, send and share multiple service quotation from the single interface.

Hassle free installation handling:

After product delivery at customer door step next thing is complete explanation & demonstration of the product. SalesBabu service management software enable customer service team to track record of installation to process installation at customer end. It also help them to track the warranty and AMC appointments of the products. Installation team can add instant installation remarks after installment, add or requirement of additional accessories of main products, and also maintain PMS visits.

Complaint Management:

We provide Online Customer Complaint Management System Software. Our software helps to organize the process of complaint management with logging the complaint with ticket number, easy escalation of complaint to skilled forced according to severity and nature of the complain and track the solution. Thus, enhancing efficiency of complaint handling process.

AMC Management:

It is a chargeable agreement between a client and the vendor in regards to the maintenance of the product(s). Our CRM AMC management software dashboard display concise information on all AMC’s due which helps the vendor to track and monitor.

Warranty Management:

Our Service CRM warranty management software maintain complete customer, products and their warranty details and revenue generation for the company. We provide a technical way of maintaining complete customer, products and their warranty details. We help to streamlines warranty management process to reduce warranty costs and increase service revenues.

Spare Part Consumption:

Our software (Spare consumption management software) gives you real time inventory availability, that remove waiting time for spare part availability approval. Spare parts consumption management is the crucial factor responsible for effective plant functioning. Web based spare consumption management software provides real time inventory availability at the time of making a quotation and order, which removes waiting time for spare part availability approval.

Service Quotation:

Our service quotation management software help companies to maximize service revenue by timely notify about up-coming AMC and Warranty renewals. The service quotations involves the product being served and the service rates accordingly. Service quotation management software help companies to enter AMC and Warranty details with the product details; and the dashboard dully shows you notification for pending / up-coming service renewals.

Installation:

Installation management software helps companies to get real time update for information on pending product request, and manager can escalate the task to skilled force. By implementing and using our software you will get a list pending installation list in your screen and you can schedule workforce to complete the task.

Many Businesses trust SalesBabu, including: