Complaints Management is the crucial tools for any business, if they want to retain their existing customers. Also, tracking frequency of same complains and solutions helps managers to suggest modification in current product or service, thus improving customer experience. By using SalesBabu CRM service management software facilitate:
AMC or Annual Maintenance Contract is a written as well as chargeable contract between the customer & the vendor. Service management software helps the after sales support team to track down the list of those customers who has taken AMC, set AMC renewal reminders and record Preventive Maintenance Schedule (PMS) visits, to provide further support for product accordingly.
Every spare part installed with machine may have it’s own warranty period. Using excel it became so complicated to maintain warranty for 1000’s spare parts related to one machine and their warranty as per their installation. Using service management software you may easily :
It happens many times, there is a malfunction in any spare of the product at the customer’s site and it need replacements & after sales support team is responsible to provide that spare part to the customer. SalesBabu CRM service management software provide:
When the replacement of spare part for any principal is chargeable & needs a systematic pricing quotation to be approved before the spare can be installed or re-installed. SalesBabu Service-CRM offer a single interface from where support team can create quotation against the complain received and once a customer confirm the paid installation, task can be delegated to provide smart service in systematic & organised manner.
Installation Process is the major overhead once the product has been dispatched from the company’s end to the customer’s end. It involves the complete explanation & demonstration of the product. SalesBabu Service-CRM, enables the after sales team to track the record of Installation process to any product to the customer’s end with all the required details. It helps them to track the warranty of the product.
Field Service Management Software (FSM) enable you to automate your after sales activities like complaint management, AMC scheduling, managing warranties, SLAs, Spare part consumption, multiple service quotations and installation process. Optimize your service organization’s field service and repair operations for technicians and management staff with integrated SalesBabu field service management software. It is a web based software, your engineers can easily access it with their mobile and internet and keep working even on go. Our Field Service Management Software is a top application in the field service management software category. If you want to try out the capabilities of this platform on your own you can benefit from a free demo offered by us. You can easily request for field service management software free demo here. Many of our customers have rated us best service management software India.
Field service businesses can benefit from this type of CRM software solution as it can help to reduce expenses and improve productivity. Any company using CRM for service industry software can easily manage orders, do route planning, and access customer data, among other tasks. Many companies use our Field service management (FSM) software for a range of tasks such as scheduling work, dispatching technicians, tracking employee activities, tracing vehicles, supporting driver safety, and integrating with inventory and other business systems.
A Field Service Management software system is typically used by businesses that handle installs, services, and repairs of work equipment. If you are wondering how to select a suitable software/app for your needs, we can help you. SalesBabu’s after sales service management CRM provides complete solutions of field service management software solutions and is best suited for your business. By implementing our Field Management Software you can run your business hasslefree and can track all activities around the clock as our after CRM For Service Industry software is cloud based and can be accessed from anywhere at any time with good internet speed.
What are the highlights of our CRM for service industry? To start, our application automates mobile workflows and enables remote employees to collect data using a mobile device, access company info in the field, and automatically share outputs with their team members, cloud services, and back-office apps. Business houses can use our after sales service management software program to track, analyze, and enhance their business processes, and get actionable insights that they can utilize to make smart future decisions.
SalesBabu’s CRM for service industry is an intuitive, scalable, and secure solution that is used by many enterprises (SME & Large Enterprises) to mobilize their business processes and take advantage of the low total cost of ownership. If you are struggling to manage your field service management then we are the right choice for you for your business. By implementing our after sales service management software, you will be able to manage your field service management hasslefree and assure you a range of seamless integrations that enhance the app’s capabilities.
SalesBabu’s CRM for service industry is cloud based and can be used by service professionals to run their business on their mobile device and a web portal. This platform is fully integrated with access from any locations. We offer high-tech features at an affordable cost for small and medium businesses with few (1 – 40) no of employees.
With our software (CRM software for service industry), you can say goodbye to paperwork and go digital to streamline your workflow and operations. Additionally, small businesses can import and transfer their existing client database with ease. We offer affordable pricing packages and service professionals can use the system’s features to carry out tasks such as technician dispatch, invoicing and payment processing, job scheduling, maintaining customer database and more.
We provide an effective, efficient and smart workforce management solution for businesses. Post implementing our service CRM software, it helps to save time and improve efficiency by enabling companies to enhance their workflow capabilities. The app is user friendly, simple and easy to use and yet offers robust features that help users to easily complete their workforce tasks. Additionally, the platform integrates smoothly with widely used business programs to enhance the workforce management experience.
SalesBabu CRM for Service Industry is a leading Field Force Tracking, Reporting and Work Processes Automation App for most sectors including Retail, Automotive, Pharmaceuticals, etc. It enables , SMEs (small & medium enterprise) and Enterprises alike to go paperless and get real-time updates from their field teams cost-efficiently with a proven record of up to 70% improvement in productivity. Our after sales service management software is a modern maintenance and asset management solution for your team. Our CRM for Service Industry solves all of these issues cost efficiently! Automate all manual forms and processes. Improve your business performance with the our Service Management Software India.
Digitize with Mobile App – Field Service Management software
Field Service Management (FSM) has significantly evolved in the past few years, and today it encompasses not just scheduling, dispatching, work order management but also route optimization, scheduling, real time status update etc. Field Service Management software allows businesses to impart the best field service solutions to their clients that work seamlessly with their current back office solution right from the beginning.
Benefits of Field Service Management Software:
Increased Customer Satisfaction:
We believe 90 percent or more of buyers fall into one of the following categories: Direct buyers. These buyers work for firms that maintain their own unit. Contract buyers, Enterprise buyers and Small business buyers. Reduce scheduling costs. Increase customer satisfaction. Reduce parts inventory costs. Reduce fuel costs. With service management software you will not forget any AMC appointment, rescheduling appointment, orders and special request and all delivered on time will always get you high scores.
All in one solution:
SalesBabu service management software enable you to manage product entries and spare parts entries and you can select the product and parts required by any customer with his service request. You can create customer AMC request as per customer needs. Manage parts level warranties. SalesBabu Service management software also enables you to create, save, send and share multiple service quotation from the single interface.
Hassle free installation handling:
After product delivery at customer door step next thing is complete explanation & demonstration of the product. SalesBabu service management software enable customer service team to track record of installation to process installation at customer end. It also help them to track the warranty and AMC appointments of the products. Installation team can add instant installation remarks after installment, add or requirement of additional accessories of main products, and also maintain PMS visits.
We provide Online Customer Complaint Management System Software. Our software helps to organize the process of complaint management with logging the complaint with ticket number, easy escalation of complaint to skilled forced according to severity and nature of the complain and track the solution. Thus, enhancing efficiency of complaint handling process.
It is a chargeable agreement between a client and the vendor in regards to the maintenance of the product(s). Our CRM AMC management software dashboard display concise information on all AMC’s due which helps the vendor to track and monitor.
Our Service CRM warranty management software maintain complete customer, products and their warranty details and revenue generation for the company. We provide a technical way of maintaining complete customer, products and their warranty details. We help to streamlines warranty management process to reduce warranty costs and increase service revenues.
Our software (Spare consumption management software) gives you real time inventory availability, that remove waiting time for spare part availability approval. Spare parts consumption management is the crucial factor responsible for effective plant functioning. Web based spare consumption management software provides real time inventory availability at the time of making a quotation and order, which removes waiting time for spare part availability approval.
Our service quotation management software help companies to maximize service revenue by timely notify about up-coming AMC and Warranty renewals. The service quotations involves the product being served and the service rates accordingly. Service quotation management software help companies to enter AMC and Warranty details with the product details; and the dashboard dully shows you notification for pending / up-coming service renewals.
Installation management software helps companies to get real time update for information on pending product request, and manager can escalate the task to skilled force. By implementing and using our software you will get a list pending installation list in your screen and you can schedule workforce to complete the task.
Get Insights at Real-time:
All reports submitted by field reps are available in real-time. Get a glimpse of reports, analyze performance, identify trends and manage your business efficiently with Service CRM Software.
Access your data anywhere, anytime:
All of your data is backed up and stored securely in the cloud server. You can access your crucial information from any device, anytime, anywhere.
Technician Visibility – To know the exact location of the service technician.
Technician Utilization – To find out how best to utilize the technician capacity.
Quick Job Response and Resolution – Prompt response to a support ticket and customer query and aim to resolve it faster.
Advanced ticket management on mobile app to update the status of the job etc. Driving directions, product service history and other details.
Job scheduling & assignment. Field technicians are automatically assigned jobs based on proximity, availability, priority, skill and work-load. Check and request for availability of spare part at the HQ and warehouse.
Collaborate with other team members with information sharing, message board and chat Paperless invoicing to capture customer signature & feedback Seamless integration with service technician and back office fosters real-time information exchange.
How can field service management software help my business to grow?
FSM or Service CRM Software eliminates uncertainty and confusion in running your business. Instead of the costly headache of keeping up with multiple employees by whiteboard or Excel spreadsheet, CRM software of service industry makes scheduling and tracking easy and intuitive. It can also make your business process more agile. With field service management software that has a mobile app, your workers can receive assignments in the field, rather than having to return to a central location.
How much does field service management software cost?
Service CRM software costs depend on how many employees will use it and what features you want. Basic packages for one or two employees can run on a nominal amount. Many of the companies offer a graduated pricing model where additional users increase the overall price. To know the price of CRM for Service Industry visit our Website. In other cases, there’s one set fee for unlimited users and higher prices from there are differentiated by number of features.
What are few common field service management software features?
What are field service management software advantages?
Advantages of some Field Service Management Software include hassle-free scheduling, tracking employee location, going paperless with invoices and work orders, having easy access to those invoices and work orders because they’re digitized, and being able to dispatch technicians from an app, with no need to return to the office.
When should you buy field service management software?
You should buy/implement FSM or CRM for Service Industry software whenever you want to be more efficient. Even a one or two person service business can benefit from the order Service CRM Software brings to your busy schedule.
What’s an example of a good & effective field service management dashboard?
A good field service management dashboard allows you to track the right field service Key Performance Indicators (KPIs) for your business growth. An efficient field service management dashboard focuses on the necessary information and doesn’t include extraneous metrics that will overwhelm the user/viewer. The idea behind a dashboard is to get necessary & required information fast.