CRM for Call Center
Automate and Streamline your Business Process
by Implementing SalesBabu CRM Industry Vertical Solutions.
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CRM for Call Center Industry allows you to
- Enable for Quick access to customer’s profile and entire interactions
- Enable for fast complaint resolving
- Improve Solution parameters over the call
- Enable to take product’s information on single Screen
- Enhance Visibility Parameters on each employee performance
- Enable for Internal & External strong customer support
- Improve escalation handling
- Track & Analyze customer’s complain & queries on single screen
- Enhance Call Center efficiency
- Synchronise various Communication Channels
When you have number of calls to done and N number of leads closely to follow, to remember every task is a big challenge. Call center CRM is one single platform which gives you remainders to make every scheduled call.
Single Click Dialling
Make calls directly from CRM and save your valuable time by dialling numbers over phone.
Reduce Call handling Time
Once the system identifies the caller, it automatically put all the information on agents screen using screen pop ups. This reduces call handling time and creates personalised call experience.
Track Inbound and Outbound Calls
Quick Application Deployment
Easily Integrated With EPBX/Dialer
Improve Agent Performance