Call Centers are one platform industry handling various calls and customer contacts per hour and assisting their clients to sell, retain and build brand in the market. Every call requires customer detailed information with a ready to give solution to assist customer with WoW! Feedback. CRM Application enables call center executives to have customer life cycle information on single platform, which helps Call center to handle complaints, queries and requests efficiently.
In call centers customer services plays an important role. When customer get in touch with you through phone call then his good and bad experience matters a lot for any call center. If you provide your customers quick e-mails and product information or resolve their issues in a short time period then it will definitely make good and long term customer relations. Your employee’s knowledge also matters a lot when you call and don’t get the exact information then again you will not call again because of bad services. Now what questions are arising in your mind – How to train staff members? What kind of system will help you to manage the activities of call center?
We have a solution which takes your process to new level.
Obstacles in a Call Center Process
- How to handle agent First Time Query Resolution?
- How to Use efficiently agent login periods?
- How to Increase Agent Average Handling Time?
- How to do agent call monitoring?
- How to set Quality Monitoring Parameters?
- How to Maintain Service Level Agreement?
- How to check Agent Call Accuracy Rate?
- How get Task Reminder on Single Screen?
- How to improve TAT -Turn Around Time solution parameter?
- How to Manage KPI’s?
- How to increase Loyalty and enhance relationship?
Benefits of CRM for Call Center
- Enable for Quick access to customer’s profile and entire interactions
- Enable for fast complaint resolving
- Improve Solution parameters over the call
- Enable to take product’s information on single Screen
- Enhance Visibility Parameters on each employee performance
- Enable for Internal & External strong customer support
- Improve escalation handling
- Track & Analyze customer’s complain & queries on single screen
SalesBabu Call Center CRM ,CRM for call center is an On –Demand application which helps call centers to captures all the details about the customer inquiries, complaints, service & product requests, those are mandate to manage call center operations on one computer screen. This Equip Call Centers and their telesales team in an organized way center CRM, where agents can Operate, Stores and Manages customer Data on single platform and can enhance their company Service levels in to market.
SalesBabu CRM for Call Centers specially designed to Manage and Maintain daily transaction & communication record with the customers and enables sales, marketing and calling staff to manage entire customer database on single computer screen. It can streamline entire Call Centers processes and call center agent can update and retrieve the data easily which maintain cordial customer relationship with Clients and enable them to provide Best and Fast services to Clients. CRM for call centers can be integrate with the dialers or virtual cloud telephony systems, and enable call centers to identify inbound callers and allow making outbound calls from single platform