After Sales Service Software Definition : Service Management Software
After Sales Service Software covers the after sales services part of the sales .In the business panorama, the sale of any commodity can be outlined in two stages. The first completes after Sales Order (SO) . After the product is delivered, it is installed at customer’s end and warranty starts. The service engineer offers Preventive Maintenance Services to customers ,verifying some parameters to assure the faultless applicability of product .If any issue is encountered, a complain is registered and activity is assigned to the concerned engineer . Under warranty period,the services are provided charge free services .Afterwords , the client is offered AMC (Annual Maintenance Contract), a charged agreement for providing maintenance service.
Earlier ,only sales and not After Sales Service was taken as the core functional area for any entrepreneur. But now , After–sales-Service Software is important as it gives a splendid platform for the organization to make elite customer care services to win the customer’s heart .
How does SalesBabu incorporates After-Sales-Service solution through the software ?
SalesBabu offers is a helpful service management software that maintains all the stages of the service and complaints in separate modules to avoid any conflict and enhance readability.All the data about PMS, ending AMC’s , etc are reflected directly from the home page.All this data being hyperlinked will take you on the page having the details of the clicked query .
SalesBabu After-Sales-Service software Features:
SalesBabu after sales service software offers a combination of sales and service to maintain an equilibrium between the sales and the after-sales services .Some of the additional features of After-Sales-Service software are briefed below .