Globally, every company needs uninterrupted power supply. And in India, the need is even bigger. That is why the UPS and Inverter industry is growing enormously.
In the last few years, the inverter and UPS market in India has seen huge growth. Demand is high, supply is managed, but one thing still worries everyone – after-sales service.
Inverter and UPS maintenance is done by principal companies and also by private service providers. Companies want their UPS to be serviced on time, because if power goes, their whole work stops.
In this business, only selling is not enough. You have to give effective and quick after-sales service. You have to handle complaints promptly and respond on time.
And that is why you need an EFFECTIVE & UNCOMPLICATED Service CRM Software. Not Excel, not WhatsApp.
Think about it. A customer buys a UPS for his server room, or an inverter for his home. If it breaks down, he cannot wait for 3 days.
Technical support executives have to manage complaints, do maintenance, and repair systems while keeping the customer happy. Service technicians have to go on the field, diagnose the problem, and fix it quickly.
Their presence on time is what makes a company trustworthy. If you give good service, your customer becomes loyal. If you delay, he goes to another service provider.
This is where SalesBabu AMC Management Software – Service On Demand helps you.
It is a cloud-based online AMC management software. Your sales and service team can login from desktop, laptop, or from a mobile CRM App while they are on the field.
You get an informative homepage – AMC Reporter – which shows you everything: which customer’s warranty is ending, which AMC is due, which complaint is open. So you can schedule your follow-ups without missing anything.
Read our blog
Installation of a UPS or inverter is not just plug and play. It needs technical expertise.
Before you schedule an installation, you need to check – what product did the customer order? Has the customer received the product? Is the site ready for installation?
With AMC Reporter, you schedule the activity, you call the customer and confirm – is the site ready? Is wiring done? Is there enough space for batteries? Is there power sanction from the society or government body?
If you miss anything – wrong wiring, wrong placement, short circuit, non-availability of wires, cables, batteries – the installation gets delayed and the customer gets angry.
So your technician prepares well before leaving. He takes all standard tools and spares. After installation, he fills the installation report and takes customer feedback and acknowledgement in the app itself. No paper.
This is the heart of UPS business. Manufacturing companies give maintenance service to their loyal customers. This service can be free or chargeable.
AMC means Annual Maintenance Contract – you charge a fixed amount for one year of service.
PMS means Preventive Maintenance Service – you give scheduled service to customers who are under warranty or AMC, to avoid breakdown.
With SalesBabu AMC management system, you give periodical service on time, whether it is for domestic inverters or commercial big UPS systems.
The system automatically tells you – “This customer’s PMS is due next week” or “This customer’s AMC is expiring in 10 days”. So you can call him in advance and renew. You never lose an AMC.
Customers complain from everywhere today – your website, inbound call, Facebook page, WhatsApp.
Our Online AMC Management Service helps you capture all these complaints in one place. You can enter them manually or you can integrate your channels so complaints come directly into the CRM.
No complaint gets lost. Every ticket gets a ticket number. You can track it till it closes.
This is a big headache for service managers. Who to send where?
Online AMC management software makes it very easy. You register a service call and schedule it with alerts in just a few minutes.
Your technicians see their daily tasks on the CRM mobile App while they are on the field. They see:
They work as per their schedule and after completing the task, they update the status from the mobile itself – with photos, spare parts used, and customer signature.
This way you can increase the number of service calls per day and improve your team productivity.
Your engineers are always on the move. They forget.
Our AMC management system has automatic reminders and alerts via Email and SMS. You set a time limit and the system sends alerts.
Your service call at Sharma Industries is due in 1 hr or PMS visit at ABC Hospital is pending since yesterday.
These alerts keep your engineers on their toes and encourage them to complete tasks on time. You also send automatic alerts to customers – “Your technician will reach at 11 AM”.
In every company, customer complaint escalation policy is very important. When a customer is not happy and his complaint is not attended, he gets frustrated.
In SalesBabu online AMC software, you can set an escalation matrix.
For example – If a complaint is not attended in 4 hours, it goes to the Service Manager. If not closed in 24 hours, it goes to the Branch Head.
This helps you internally track unhappy customers and you assign the right technician quickly to resolve it. You take customer concerns seriously and you retain them as loyal customers.
When you sell a UPS, you sell many accessories – batteries, stands, wires. Each has a serial number, type, reference ID.
With our AMC management system, you track all these details. When a technician searches with a serial number, he immediately knows – is this product under warranty? Is its AMC active or expired?
This helps you give the right support – whether it is free or chargeable – and you avoid confusion.
When your engineer is on a service call and he finds a faulty PCB or battery, he needs to replace it.
He checks in the app – is this complaint under warranty or AMC? If yes, replacement is free. If not, it is chargeable.
He also updates which spare part he used – with part number and quantity. This helps you in inventory management and you also get data on which spare is failing the most. So you can keep better stock and you can give proper feedback to your manufacturing team.
Your service team can easily manage all complaint statuses in our software:
Your service head sees at a glance – how many complaints are open, how many are pending, how many are closed today. No more confusion.
Reports are very important for management. You need to know what is happening on the ground.
With SalesBabu Service CRM, you get ready reports:
These reports help you identify areas for improvement, you plan workload distribution as per technician skills, and you make better business decisions to improve productivity.
Read our blog
Conclusion – Good Service Builds Great Rapport
In UPS and Inverter business, true customer service means close monitoring of all open complaints and smart assignment of tasks to your service engineers, technicians, and mechanics.
SalesBabu AMC Reporter captures every information – customer complaint details, action taken, follow-ups, till the complaint is resolved. You can also provide a job card with a customer feedback column.
These features not only improve your service team’s productivity but also ensure you give good quality service on time. Dedicated customer care builds great rapport between your company and your customers. And that rapport brings you repeat business and referrals.
Is your UPS service team still managing complaints on phone and Excel?
It’s time to switch to SalesBabu Service CRM Software.
Request a free demo today and see how you can service your customers faster.
Service CRM for UPS business is a software that helps you manage UPS installation, customer complaints, AMC and PMS visits, technician scheduling, spare parts tracking and service reports in one place.
AMC management software helps you track all Annual Maintenance Contracts – when they start, when they expire, when PMS is due, and it reminds you for renewal. It helps you never miss an AMC.
It gives technicians their daily service calls on a mobile app with customer address, product history, warranty status and spare parts info. They can update job status, upload photos and take customer signature from the field itself.
Because UPS breakdown stops a customer’s work. If a complaint is not attended quickly, it should automatically escalate to senior managers so that it gets resolved fast and customer remains happy.
In today's competitive landscape, maximizing sales efficiency is more crucial than ever. This is where… Read More
In today's business world, being efficient and productive is a really big deal for success.… Read More
In today's fast moving business, sitting at a desk is no longer the only way… Read More
Customer relationship management is important for all sizes of companies. It helps businesses to track… Read More
The future of CRM software is bright. CRM is growing more powerful and user-friendly as… Read More
Now days, companies use different types of app and software for different purpose to keep… Read More
This website uses cookies.