AMC Management Software

Understanding AMC (Annual Maintenance Contract):

AMC, which is an Annual Maintenance Contract, is well-recognised as an Annual Maintenance Charges. It is a post-sales service granted to potent customers.

The prompt globalization of current markets has resulted into a considerable upswing in the Service Industry. For those industries indulged in manufacturing or selling products, after-sales service and warranty management have become mandatory elements of customer service management. Such elements deliver a vital role in a company’s growth and development.

Service provider companies mostly charge AMC as a fee to their customers for both tangible and intangible products. Such charges may be applicable for a fixed duration. An AMC management system supports the service provider companies in effectively managing their customers’ AMC and managing customer complaint calls through software.

Most of the AMC service providers prioritizes serving quality customer care, making sure that customer reactions post-support are pivotal. Systematic and scheduled support is paramount, ensuring the availability whenever customers look for assistance. Such an approach not only improves customer satisfaction but also contributes to elevated revenue through after-sales service, product warranties, and repairs.

An online AMC management software eases the monitoring of information associated with a particular annual maintenance contract, accessible with an effortless keystroke. It effectively maintains customer information and product purchase information, managing Annual Maintenance Contracts, Preventive Maintenance Contracts, and Complaint Service Calls for products possessing warranty contracts that need constant servicing.

Read our blog – Track After Sales Service Effectively With Service Management Software

Highlighting features of the Online AMC Management Software

Field service technicians and service engineers can access the SalesBabu AMC Management System, a web and mobile application solution, to update their day-to-day tasks.

Online AMC Management Software helps technicians improve their on-field operations during service calls. In the AMC reporter, the system records service engineers’ visits for customer complaints, which they are responsible for attending. They close scheduled tasks once they address and resolve the AMC complaints. Using the mobile app, service technicians update all necessary complaint-related inputs, allowing the service head to track whether they consumed the provided spares and whether they collected the required amount. The AMC Management System enables companies to manage all service call-related tasks efficiently.

AMC Scheduling

In the AMC reporter, you can create an AMC periodic service. With the help of online AMC management software, the service head can view how many service calls the service technicians have scheduled, for which customers, and from which regions. This is helping the service head to review the area wise AMC calls in the AMC management system software. This is optimizing the workforce competently by finding the nearest technician, who is available and can attend the customer site for the AMC complaint call. This way the service head can schedule a task to the nearest technician available. This kind of scheduling is a prompt allotment of the technician for an efficient service call and smooth way of handling the customer calls.

Preventive Maintenance Schedule (PMS) and Visits

Online AMC management software schedules and sorts preventive maintenance schedule (PMS) visits. When the company sells any product, tangible or intangible, it includes a few free PMS visits for product maintenance. The service head assigns engineers to these PMS visits. Technicians attend the scheduled PMS visits on the assigned date. If they cannot attend on that date, they reschedule with prior approval from their seniors or the service head. The AMC reporter solution also sends auto notifications to service engineers about their scheduled PMS visits.

Service Visits Call Report

The SalesBabu AMC solution enhances service operations by enabling online reporting of service visits conducted by service engineers. The service engineer who visits the customer site for a maintenance call fills in updates through a mobile app, noting the issues found in the product. While fixing the issue, the engineer updates the complaint status, mentions any replaced parts, records the customer’s remarks, and closes the service call. The system then closes the service call by capturing the resolution date and time.

Read our blog – How Service CRM Helps Your Business

AMC Reminders

In the online AMC Management Services, the details of how early AMC can be renewed by the customer is available. This way company people will check with customers on the renewal status of the AMC for the product supplied.

Product Master Management

In the SalesBabu AMC management software solution, it provides the ease of adding and managing products for multiple principals. In the solution category and sub category can be defined and filtering the products is easy. This kind of ease is required for the technicians  to track all required details of the products, on a single platform. Even the tracking of the products helps the other employees who have been working on the solution. Product model numbers can also be specified while creating the product masters. 

AMC Mobile App To Help The Technicians

SalesBabu AMC Management System is a cloud based solution with an access over the mobile application for ease of the field service team who are always on the field operations to attend the customer complaints. This mobile app is a very useful tool for the technicians who can schedule their daily service call tasks. Moreover they are able to update their service calls over the mobile app, so that  their calls are up to date. Management and service heads are able to have the service technicians calls completed or pending over their web based dashboard. They are able to know the TAT and review the performance of each technician on the service calls completions. 

Service technicians are getting the AMC renewal reminders, so that they can interact with the customers and request them to do the renewal of the same.

Easy Access of The Customers Data

Online AMC Management Software maintains customer data efficiently and makes it easily accessible. The AMC solution fetches customer information such as contact details, email addresses, phone numbers, product purchase records, and attached documents. It also tracks the number of complaints registered and resolved, spare parts replaced, PMS schedules and completed visits, AMC renewals and pending contracts, machine history, and AMC start and end dates. The system offers many more features to streamline service operations.

Benefits of AMC Management Software

Manage Maintenance Contracts

With the help of AMC Management Software, the service managers can track down those AMC’s which are near to expiration within the next 30 days, since it would be highlighted on their home screen. This reduces the chance of missing the renewal of contracts by 100%. Automated creation of AMC invoices makes things easier.

Manage your Service Call Reminders

Make all your employees work in a systematic way by giving them the benefit of managing their service calls the most accurately. This software regularly sends notifications and reminders to the concerned employees about the services due through their login accounts. Tracking and maintaining are thus simplified for your employees like never before.

Manage Products’ AMC

Manage the AMC of the product delivered by you which includes everything from the product issue date to warranty duration and all the other necessary data. Keep an active record of the maintenance procedure through our software which is further kept up to date simultaneously in the most organized way. Assist the benefit of getting all the related information at a single click.

Email and Message Campaigns

Our most exclusive AMC Management Software lets you hold and organize email and message campaigns all together in the least complicated manner. Send auto-generated emails and messages to your customers in different cases such as the coming expiration of the agreement, etc. These email and message campaigns also help your employees by always keeping them up to date.

Conclusion

SalesBabu Online AMC Management Services is Cost Effective. It helps in reducing the cost of the organization and at the same time they do not need to have additional employees in their organization for maintenance work.