Customers are lifelines for every business. In terms of revenue and to gain market reliability it is required to treat, serve and care your customers with delight.
Customer service is a provision of service before and after sales. Customer satisfaction is a key for any customer service operation. Let’s see how we can add more satisfied customer in to our Business Bucket and how to achieve desired numbers in Sales for a business though satisfied customers.
Customer satisfaction and service quality are at the core of any successful business. Do you know
how satisfied your customers are with your staff and your products/services? Are you getting the
most out of your Customer Satisfaction (CSat) programme?
Major obstacles in Customer Service Management
- How to manage Client Data at single screen?
- How to handled customer queries/ complain – Escalation?
- How to increase Customer Satisfaction in to your product & services?
- Is it possible to Enhance Customer Relation for customer retention?
- Is it possible to Track Customer Complaint automatically?
- Is it possible to Schedule & Tracking the pending complaint?
How services CRM help them to overcome challenges?
Maintain Centric Data
SalesBabu CRM Service on Demand allows companies to maintain data on single node, which is more feasible & easy to handle, maintain and retrieve rather than traditional approaches. Service CRM gives you a better platform, where companies can resolve customer complaint more accurately with the help of Robust & Centric customer database.
Manage & Enhance Relation with Customers
Service CRM enables Companies, to provide better customer service and gain more business in term of new customers. CRM helps them to manage better relation with customer and achieve their SLA and also keep a record on all the service & support procedures.
Retain & Increase Customer Pool
Service CRM enables companies to retain previous customer, and help them to add new one’s more frequently and easily. Service CRM enabled companies can easily resolve the customer escalation & queries one to one, which helps you to increase your service level agreement.