An online Customer Relationship Management (CRM) software or a cloud-based helpdesk platform helps businesses manage customer support operations smartly and easily. An online helpdesk is a central point of contact for customers seeking assistance from businesses. A smart helpdesk software helps in streamlining customer support operations by automating multiple processes. With the growing competition in […]
...read moreCompany always focuses on how to streamline the business. Sales revenue to be generated and customer base to be increased. Simultaneously the company also concentrates on the customers issues. We all know customers keep giving complaints, either on the product or services, which are inevitable. Complaints are always to be acknowledged and dealt effectively with […]
...read moreThe future of customer service is to prioritizing the customers experiences on feedback received from them and increasing the brand image of the company. Through this process it will not only bring more customers online, but also customer support teams are becoming more active, aggressive to provide better support to them with the help of […]
...read moreA well written and well presented proposal can often lead to winning or losing the prospective client. And what about business proposal? What is sales proposal? A business proposal is a document used by those businesses where the seller aims to persuade a prospective buyer into buying their goods or services. What to include in […]
...read moreThere was a time when there was no access to smartphones, mobile internet or messaging etc. One of the best forms of communication that the people preferred in those days was – Telegram. Telegrams were messages sent via telegraph, an electric device. The telegrams were used to send messages at times of emergency. But with […]
...read more“Good customer service costs less than bad customer service.” Customer service meaning Customer Service is the service you provide to your customers before, during and after sales. Customer Service is considered to be one of the major factors in the business because it ensures the customer’s satisfaction and also encourages the customer to buy more. […]
...read moreFocus on your customers and they will help you stay ahead in the game of competitors!! Focusing on your customer needs, trying to satisfy them and eventually trying to retain your loyal customers is what you plan and try to manage to the fullest. You might be having the best product or service in the […]
...read moreMany business owners state that the biggest challenge in administering their business comes in stock and inventory management. While many companies have organised methods of capital investment in inventory, over 43% of small companies have reported using manual processes or no tracking methods for handling their inventory. Understanding your inventory requirements and a fair knowledge […]
...read moreCreating a strong and emotional bond with your customers is very necessary for any business. You might be a small business, big enterprise or a startup but making better customer relationships are never going out of trend. More than just surviving in the competitive market, flourishing in the competitive market will yield you more success. […]
...read moreWhen employees hear about the online CRM, they think that it just used for managing sales pipeline and sales activities. The fact may be true, but partially. It is just a piece of the puzzle game you are playing. Online CRM is more than just sales, marketing and analytics. It also provides information about 360 […]
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