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Online Travel CRM Pros and Cons

Work, Travel, Save, Repeat!! 

Travel!! Tell me who doesn’t like travelling, being out for some days from all the usual chaos, usual routine? Everyone likes travelling to new places, meeting new people, tasting new foods and having fun and what not. Though travelling may be for many reasons. You may travel from one place to another for pleasure, business tour or any other purpose but the main agenda of travel industry is to cater the needs and wants of the traveller. 

What is travel industry? 

Travel industry is related to providing travel facilities or services from one place to another. These services include transportation services, accommodation, food and beverages, entertainment etc. 

Travel industry is one of the most revenue generating industries in the world. Millions of people travel from one place to another for various reasons. And businesses in the travel industries require technology which can help them to enhance the efficiency of the business, customer satisfaction and profit margin. There is a huge competition in the travel industry and thus making use of the best technologies can help you to stay ahead from your competitors. In this blog, let us discuss about the travel CRM –  which has become an important tech trends in the travel industry. 

Customer experience and customer satisfaction play a vital role in the travel industry. And to maintain a good customer experience you need to focus on working smart with few tricks and tips. Travel CRM is one such business strategy that will help you to work smartly and achieve success and growth in your business. Here are some Pros of using the best travel agency CRM software- 

Pros of Travel CRM

  1. The cloud based CRM software comes with a user-friendly interface which is accessible from anywhere and anytime. 
  2. The travel CRM helps you to track the overall information of the customers or clients, pre-sales and post- sales communication. 
  3. With the help of travel agency CRM, you can get enquiries through websites and other sources. These leads can be further divided among the sales reps. 
  4. You can create follow ups, send mail or SMS templates and quotes in order to nurture the leads. You can set reminders for these follow ups and bifurcate them based on the client’s interest. 
  5. It helps you to manage lead management and convert them into sales. 
  6. Travel agency CRM helps you to store every single information on a single platform. This data includes name, contact number, birthdays, special occasions, prior enquiry etc. 
  7. Each representative using the Travel CRM can have access to the stored files, documents and other customer related data. 
  8. You can automate repetitive tasks so that your sales employees spend less time with data entry tasks and can spend most of their time on sales. 
  9. You can set up automated emails for payments, birthday wishes or travel review enquiries etc. 
  10. You can also track down reports related to the customer’s bookings, cancellations, payments and experience etc.
  11. You can track and manage daily offers along with the packages available. Every detail regarding the traveling will be available on a single screen. 
  12.  Travel agency CRM helps you to create customer satisfaction through the instant replies for the queries as it is accessible from anywhere at any time. 
  13. After analyzing your customer needs and wants you can create personalized emails or SMS  for a better communication process. The main agenda behind personalized marketing is to deliver much tailored marketing content and attract customers. 
  14. It lets you to manage a well coordination across other branches of your company. 
  15. With the help of graphical reports you can have a look at the effectiveness of marketing campaigns, target vs. achievement and ROI etc. 

Read our blog- Introduce Travel CRM to Your Travel Business

Cons of using Travel CRM 

  1. If you have not trained your reps to make the right use of the Travel agency CRM software, you can ruin your travel CRM. 
  2. If you are not making the atmost use of the information and data to analyse your business activities, you may end up with just doubts and problems. 
  3. Ignorance over converted and unconverted leads, keep your sales pipeline filled you cannot manage your sales cycle as planned. 
  4. If you are not making use of the Travel CRM software daily, it will surely not be a boon to your business. 
  5. The cost of the best travel agency CRM can be a limitation to your business. 

Read our blog – Mistakes which ruin CRM and sales process

SalesBabu CRM for Travel Industry

  • Enquiry management 
  • Track details of customers 
  • Manage customer data 
  • Follow-up management 
  • Maintains record of communication chain 
  • Set automated reminders
  • Bookings record 
  • Tracks positive aspect of sales process
  • Referrals can be tracked
  • Payments record 
  • Record of payment details like mode of payment, date of payment and transaction codes etc
  • Set reminders for pending payments 
  • Multiple agents login 
  • Easy communication chain 
  • MIS and Automated Reports 
  • Target vs. Achievement report
  • Booking history reports 
  • Real time visibility of customer billing and transaction reports. 
  • Forecast of future business activities
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Discover the Efficiency of SalesBabu Travel CRM

Experience maximum productivity with SalesBabu Travel CRM as it increases customer satisfaction, promoting customer retention for your business organization. Such an effortless integration of cloud-based CRM software having customer retention strategies assures a cooperative relationship. In order to sustain current customers and attract more through satisfied buyers, prioritizing effective customer treatment is the most required task. SalesBabu CRM, predominantly cloud-based, enables global accessibility along with an internet connection. Our mobile app attributes regulates instant access to your customer database with a simple click, improving the user experience.

Promoting a user-friendly interface, SalesBabu CRM streamlines daily functions for your representatives, building the management of responsibilities into an enjoyable and effective process. The platform assures maximum tasks productivity by day’s end. Choosing for SalesBabu Travel CRM is a cost-efficient investment, guaranteeing a regret-free experience with our CRM solutions.

Successful achievement of customer satisfaction, high customer retention rates, and efficient management of customer relationships serves as stepping stones to improve revenue, ROI, organize a reputable brand image, and obtain new customers seamlessly. While the transformative outcomes may not manifest overnight, persistent efforts and time investment are beneficial to gain the desired objectives. Encourage the strength of the excellent Travel agency CRM software to streamline and maintain your business activities with utmost effectivity and effectiveness.

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Without further ado, get your CRM software if you have still not implemented CRM for your travel company. You can check out SalesBabu CRM Solutions, visit our website to know more. You can also request for a free demo, click below.