In the Indian economy, Fast Moving Consumer Goods (FMCG) sector is the fourth largest sector. FMCG is a diverse, broad, ever-changing, and extremely competitive business. The consumer base of the FMCG industry is huge and distributed across various geographical locations. Highly competitive business, even the competition from local players also impacts FMCG business.
Digital media platforms increased delivery channels for FMCG products, it has become more complex in defining the growth opportunities. The most crucial factors that run FMCG to success are,
- Accuracy of making decisions in each scenario such as choosing the best marketing campaign, running the right sales promotions, and picking the most cost-effective supply chain.
- Speed of the decision taken in these scenarios
Customers sometimes prefer online shopping and sometimes prefer physical shopping depending on their situations, this further complicates the FMCG distribution. FMCG industry has crossed enormous challenges in the digital innovation curve and social media data streams that include sales, promotional, supply chain, and finance data.
The challenges of the FMCG industry increase as the technology grows and customer way of shopping differs. Let’s have a look at some of the major challenges in the FMCG industry and how to overcome them.
Challenges Faced by FMCG Firms
Challenge #1: Effective Data Management
In today’s competitive environment, consumers have availability of cutting-edge technologies, making it essential for FMCG (Fast-Moving Consumer Goods) companies to encourage their field sales professionals with accurate information. Handling data within FMCG companies results in a significant challenge, as they are assigned with the storage and processing of enormous volumes of information.
FMCG companies are required to maintain records on a range of factors, involving brand monitoring, weekly consumer sales, retail shopper information, consumer panels, and more. Within this sea of information, a staggering 95% is mostly irrelevant. It is beneficial for forward-thinking organizations to invest in pertinent information and establish the right linkages to consumer behavior.
Relevant information can be yielded to develop products, smooth trade practices, and facilitate productive consumer communication. FMCG companies must remain adaptable and gladly embrace technological upgrades to leverage their operations and improve their sales processes. Important concerns include:
- Warehouse and Inventory Management
- Forming precise sales decisions by utilizing customer purchasing behavior information.
- Crafting personalized client experiences.
- Introducing marketing automation to elevate awareness and stimulate buying habits at several stages of the consumer journey.
Challenge #2: Optimizing the Sales Scenario
As consumer buying patterns tend to evolve, the FMCG market undergoes consistent transformation. Understanding and predicting these shifts in the selling scenario is imperative to making well-informed decisions in a timely manner.
Leveraging cutting-edge features and technology encourages field sales professionals to evaluate and improve the efficiency of FMCG selling scenarios.
Effective tools with enhanced technology help field sales professionals analyze and increase the efficiency of the FMCG selling scenario.
Solution:
Several software solutions available in the market can support FMCG management enhance selling scenarios in multiple ways, such as:
- Determining the return on investment (ROI) of their field sales strategy.
- Identifying latest channels to reach sales targets.
- Possessing real-time visibility into the workflow system.
- Improving sales forecasting.
- Detecting missed opportunities.
- Evaluating the field sales targets of each region.
Automation in the sales team, facilitated by highest quality sales force automation software, enables FMCG companies to address such obstacles efficiently and maximize profitability and productivity.
Read more: Distribution Management System – Leveraging Technology to Revolutionize FMCG In India
Challenge #3: Proper Retail Execution
Retail execution is one of the sales strategies to enhance sales in the store or in the venue with certain regulatory measures. In order to increase the revenue of the product, it ensures how exactly the product needs to be in the store.
With the pandemic and lockdown majority of the shops are shut down. In addition, people buy essential supplies and stock them. This has resulted in empty shelves in the shops. This led to the poor retail execution plan. It is crucial to rethink their customer demands to execute the proper retail plan.
Solution:
A proper plan of retail execution needs to be implemented in the store that includes order replenishment, trade promotions, shelf merchandising, store audits, and more. It is essential to drive sales to new heights with proper retail execution.
Challenge #4: Ageing
The FMCG sector depends on age-old brand loyalty. It is essential to determine the target audience to which they cater. FMCG business is a traditional business consisting of a large number of consumers from senior citizens to millennials. FMCG products have a specific set of customers and the products developed should satisfy and stay relevant with a variety of age groups to enhance their brand. It is really a tough nut for the FMCG industry.
Senior citizens are the pillars of the FMCG industry and often the pioneers of brand loyalty. In this pandemic situation, people shifted their needs to simple, reliable, and risk-free products.
It is essential for the FMCG industry to satisfy people of all generations. To cater to the needs of all age-group people small changes are made by reducing chemicals and using natural ingredients in both food and non-food products. As Millennials are more exposed to the internet and technology they have a larger view of products all over the world. This again is great pressure for the FMCG business and becomes tough to retain customers of this generation.
Solution:
It is essential to define the middle ground with constantly evolving strategies, using recent technology, automation in FMCG sales and services, and digitalizing with the best software for easy accessibility will help to strike the balance in the market.
Challenge #5: Social Media
With the advent of social media, information moves at a rapid speed. It is tough to grow in this market without innovations. Communication is fast, customer gets information in just a google search. No place to hide the products.
Solution:
It is essential to upgrade your products for the current need. CRM with social media integration enable you to have 360 degree view of customers for the products. It is easy for smart brands with innovative methods to reach globally with digitalization.
Read more : Marketing Techniques and Social CRM Tools That Can Help Drive Results
Challenge #6: Environment & Sustainability
Sustainability is the major issue that is important to take under consideration. Industrial wastes are harmful to our environment, It is our responsibility to protect our natural health and adhere to lifestyles that are safe for our environment.
The FMCG sector has its own share of controversial practices that degrade the environment. FMCG companies play a key role in the emission of greenhouse gases and should invest in R& D for the same. Even though FMCG companies struggle with the environmental responsibility of production, waste management, and packaging, some initiatives have been taken to reduce the amount of degradation still improvement is required for a safe environment.
Solution:
Smart consumers of today choose brands that value sustainability. However, sustainability across the ecosystem will benefit from strong consumer bonding scores. Innovation and technology enhancement still need to be created in the FMCG world to maintain sustainability.
Conclusion
The FMCG sector is increasingly focused on customer satisfaction and must embrace innovative approaches to confront the demands of the modern age. Addressing these challenges predominantly involves digitalization and adjusting strategies according to customer preferences.
Updating sales automation software is essential to enhance operations and strategize for optimal sales outcomes. Additionally, FMCG companies must implement environmentally conscious practices for long-term sustainability. Seize market opportunities through digital transformation and leverage top-tier FMCG sales automation software to drive business growth.
