A good leader is one who knows how to work with different types of people – even with the people who are not very great at work and are considering other options for jobs.
Also, a good leader should have the quality to motivate underperformers, coordinate with workers who are annoying to other workers and able to solve employee’s difficulties. This makes the leader job more difficult and frustrating.
Firing and avoiding such employees isn’t always an option, so the leader needs to keep him calm and manage these employees professionally, because at the end of the day if the team fails because of these employees, it shows the poor performance of Leader.
Leadership is not just assigning tasks and micromanaging assigned tasks, it’s all about making the workforce aligned with the targeted result and developing self discipline to motivate your team to work aligned with your vision within stipulated timeline and every time achieve confidence in your team. Addressing underperformance requires patience, empathy and strategic approach to transform challenges into opportunities for growth.
Here are 4 ways to deal with incompetent employees in the team:
1. Ensure Effective Communication
Communication is key to a successful relationship and being team manager or leader you must possess the right tone of communicating your requirements and objectives to minimize misunderstanding. CRM tools like SalesBabuCRM ensure streamline task updates and keep the team in loop to meet business targets.
A prominent cause of inaccurate or unfulfilled instructions commonly stems from a lack of interaction among team leaders and their staff. Employees may get themselves in a state of ambiguity, unsure about whether to go ahead with a task, how to wind it up, or may ultimately fail to execute it systematically.
To counteract this, it’s beneficial to introduce a robust interaction channel among management and employees. This channel assures that instructions are conveyed systematically and comprehensively.
Sales force management software solutions like SalesBabu CRM provides a range of features that centralize pivotal information such as assigned tasks, forthcoming meetings, and events. This repository is available to all relevant parties at any given time and from any given location. Each update on work related items and tickets is punctually recorded, promoting a common understanding between managers and employees. Such transparency causes a well-managed and open work environment within the team members.
2. Comprehensively Document All Instructions
Human memory mostly falls short when it comes down to remembering each instruction or directive precisely. Mistakes can occur during the execution of guidelines, leading to potential blame-shifting among team members.
To avoid such situations, it is wise to have interaction among management and employees documented in written format. This practice ensures that guidelines from management reach employees in a consistent context.
SalesBabu’s sales force management software automates the tiresome work of documentation and report generation. Each ticket is furnished with a notes section illustrating comprehensive work items, along with the formation of various follow-up activities. Such a system guarantees that all unsettled work items are completed punctually, with clear instructions accessible to all relevant stakeholders.
It has been observed that lack of required skills usually result in underperformance rather than a will to do the job. Proper plan, addressing the critical expertise areas with suggested tools to complete the job can resolve this and employees connect with mentors then a leader. By using tools like SalesBabu CRM, leaders can identify skill gaps and monitor progress, promoting development.
3. Stay Cool
Underperformance in the workforce can cause stressful situations and managing pressure with calm shows dignity & confidence making it a hallmark of effective leadership. Practicing techniques of mindfulness or a quick walk outside can help leaders to regain emotional stability before addressing any conflict.
Every person has a breaking point – a point from where a team head can’t work with any of the employee. However, a good leader should avoid crossing that line. Good mental health is essential to stay calm.
Always take a break when caught in this type of situation. When there is a tension between leader and the team, always take a break and go out to find some place to de-stress and then come back to work again.
4. Be Prepared To Take Tough Decisions
When underperformance continues despite support, leaders must focus on the needs of the organization. By utilizing performance metrics from systems like SalesBabu CRM, leaders can make informed decisions that ensure accountability and enhance team efficiency.
After backing up the incompetent people just watch their performance for some time. Even then if they don’t perform, then it’s time for the team head to take a tough decision.
Always before taking any decision put the needs of the organization first, because whatever you decide ultimately the organization has to get benefit from it.
An organised system of the report and performance tracking is very important to understand the real picture on the field. Sales management software allow sales managers and team heads to create various inbuilt and custom reports which can be used to track individual performance based on the various factors like time taken to close a ticket, diligence in contacting clients on various pending work items and more.
Once we have complete knowledge on the performance lag in an employee’s work curve is well understood, we can be ready to take decisions for the betterment of the company and the team.
Read More – MIS: Now Get All Your Reports Just by a Single Click
How can things be made better?
It’s often seen, employees have major issues with the company which does not have an efficient system of organised processes and management system. Many companies prefer to use various manual ways to organise their daily jobs but some try to use free software over the internet to save money and use minimum automated facilities possible. In such cases, employees not only struggle to do their daily jobs and end up having bad performance and no zeal to work in the company.
Many sales management softwares like Salesbabu CRM have been implemented in India for managing overall business processes and automating sales life cycle for better performance for both employees and the company’s revenue.
Let’s understand few features of SalesBabu which can be useful in improving employees efficiency in the firm.
- Organised Management Process
It’s often seen that employees perform better in situations where they have organised system of work items assignment and management system. With cloud based centralised database, every detail are stored and maintained on the cloud. This allows employees and managers to have complete visibility of every work item at all times and create a standardised system of work assignment and tracking.
- Performance Tracking Automation
Mobile sales app in SalesBabu CRM is very efficient tool to track every work item of employees on the move. Sales team can update their work items, closure sales cases and other important details when on the go and provide complete knowledge on their work items, without any limitation of location and time.
Read More – Mobile Apps to Transform CRM: Know How
- Appreciation On Better Jobs
Many times a simple “thankyou” and “job well done” goes a long way. Once the manager is well aware of the complete view of the work items done by the employees, he will be a better position to appreciate and promote people with better performance curve.
An automated system of data tracking is very important to keep a healthy relationship in the team and create a transparent work items for the employees and the team heads.
- Know your team members strengths and weaknesses
Each and every human being has some talents and also hidden gifts which they can put into good use. Hence, it becomes the duty of the manager or the team leads to discover those talents and keep them in mind while allocating tasks to them.
For example, if someone in the team is thinking outside the box, you can make them pitch many of their creative ideas in front of the clients. Also knowing the fact that team members are utilizing the best of their knowledge, expertise, and their talents, they will look forward to contributing more at the workplace. Making team members use most of their strengths will contribute to making the workplace much better and also more productive than before.
- Good work environment
The environment in the workplace and the infrastructure are the two most essential contributors to improving the productivity and efficiency of the team. Many organizations pay attention to while designing their office interiors. Also, they make sure to include a comfortable furniture layout, bright lighting, and a touch of nature with the help of some plants and flowers. Aside from the physical setting, the environment within the premises of the office will also impact the productivity of the team.
- Give them incentives
All the employees in the office work their best when they are given a reason to do so – a probable monetary one. All the employees want their efforts to be appreciated and also little more than a virtual pat on their back from their managers or bosses. This is the reason why many of the employees will choose to implement incentive programs to keep them motivated. According to a recent study, 85% of the employees felt motivated to do much of their best when incentives were offered. These incentives can be in any form like free gift vouchers, cash, paid vacation, extra time off, lunch outs, etc.
Conclusion
Turning challenges into opportunities: Great leaders view underperformance as an opportunity to strengthen their team with right equipment, training and build confidence. By fostering transparency in plans and actions, encouraging personal and professional growth and utilizing tools like SalesBabuCRM, they not only empower their workforce, but also drive the success of organization growth.
SalesBabu CRM is on the most trusted automated sales force management software, which can only organise the business process for better sales but also systematize internal work process in the team for a more productive and efficient team.
