Efficiently dealing with customer complaints improves your company’s repo, service quality, and customer loyalty. And, like other characteristics of customer service, there are a number of best practices that should be followed. A single dissatisfied and unhappy customer can easily use social media platforms to share their annoyance, leading to similar feelings in many others […]
...read moreCompany’s they look out for a solution, which can provide them to manage their service related queries and complaints with a proper ticketing system. Companies are worried about their customers, who are not getting in time support and hampering their day to day-to-day work. Companies are using business process tools from different service providers and […]
...read moreCompanies in present days have known the importance of customer support, customer experience and how it is directly contributing growth to the company. Customer centric culture is the way to improve customer satisfaction and retaining as loyal customers. Company needs a tool help desk management system for a better customer support and customer service experience. […]
...read moreHelp desk management software is getting implemented these days in high numbers. Increase in usage is because the customers are renewing the services or product AMC’s with companies, who have been offering excellent customer service. Customer support in the company is set to achieve the goals of increasing sales revenue and retaining a loyal customer […]
...read moreField service oriented companies are busy in task completions these days. Companies are deputing field technicians with the task to the designated areas or regions to complete the service calls and expect to be updated back by EOD. Technicians hog around to complete complaints and try to reflect themselves to be best to earn incentives. […]
...read moreThe quoting process has drastically improved with the help of innovative tools in the market. And managing the quotations is one of the most vital stages of the sales cycle in the organisation. Are your company’s quotes getting thumbs up from all your clients? Before we jump into creating quotes, let us have a look […]
...read moreImproving your sales by attracting new customers is essential to grow your business and likewise, you need to keep your existing customers happy and satisfied in order to survive in the competitive market. Thus, the use of automated business tools have helped several companies to work in an organised manner. CRM system is one of […]
...read moreSaaS refers to Software as a Service. It is a cloud based service where you access an application via an internet browser. The SaaS platform is a monthly subscription plan provided by a third-party vendor. The users can make use of the software over the internet. How does SaaS work? With SaaS, software is centrally […]
...read moreTechnology is rapidly growing in the present world. These technologies run our lives these days. Our day starts with smartphones, computers and laptops with internet connections. And when there are so many upgradations in the society, you need to update yourself in your business. These technologies are one of the factors that are making us […]
...read moreThe service industry plays a unique role in the development of the economy as it creates services rather than tangible objects. The service industry in India is one of the largest sectors of India. The service sector accounts for about 54.40% of India’s total GVA(Gross Value Added). India’s service sector covers a huge variety of […]
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