Category Archives : Services

Reasons why is CRM Essential in After-Sales Service

Why Is CRM Necessasy In After-Sales Service?

After-sales service management is very important and it consists of continuing to provide certain personalized and centralized attention to the prospect and customer after the sale has taken place. A good after-sales service is one of the best ways to create loyalty to your business organization and company, this is why it must be taken […] more

Benefits Of Using A Field Service Management Application

Benefits Of Using A Field Service Management App

Field Service Management (FSM) software is a system that is used to manage field operations and processes such as order management and events, dispatching goods and products, managing the inventory, delivery vehicle tracking, managing schedules, and many more. Despite each and every business’ specifics, rules, regulations, and demands, there are some common things and concerns […] more

Tips To Effectively Manage Customer Complaints

Field Service Management: 4 Tips To Effectively Manage Customer Complaints

Efficiently dealing with customer complaints improves your company’s repo, service quality, and customer loyalty. And, like other characteristics of customer service, there are a number of best practices that should be followed. A single dissatisfied and unhappy customer can easily use social media platforms to share their annoyance, leading to similar feelings in many others […] more

10 Benefits of an Online Ticketing System

10 Benefits of Cloud Ticketing System

Company’s they look out for a solution, which can provide them to manage their service related queries and complaints with a proper ticketing system. Companies are worried about their customers, who are not getting in time support and hampering their day to day-to-day work.  Companies are using business process tools from different service providers and […] more