Category Archives : Services

Tips To Effectively Manage Customer Complaints

Field Service Management: 4 Tips To Effectively Manage Customer Complaints

Efficiently dealing with customer complaints improves your company’s repo, service quality, and customer loyalty. And, like other characteristics of customer service, there are a number of best practices that should be followed. A single dissatisfied and unhappy customer can easily use social media platforms to share their annoyance, leading to similar feelings in many others […] more

10 Benefits of an Online Ticketing System

10 Benefits of Cloud Ticketing System

Company’s they look out for a solution, which can provide them to manage their service related queries and complaints with a proper ticketing system. Companies are worried about their customers, who are not getting in time support and hampering their day to day-to-day work.  Companies are using business process tools from different service providers and […] more

What is Software-as-a-Service

What is SaaS (Software as a Service)

SaaS refers to Software as a Service. It is a cloud based service where you access an application via an internet browser. The SaaS platform is a monthly subscription plan provided by a third-party vendor. The users can make use of the software over the internet.  How does SaaS work?  With SaaS, software is centrally […] more

cloud computing :

Benefits of Cloud Computing

Technology is rapidly growing in the present world. These technologies run our lives these days. Our day starts with smartphones, computers and laptops with internet connections. And when there are so many upgradations in the society, you need to update yourself in your business. These technologies are one of the factors that are making us […] more

Benefits of Service CRM software in service industry

Benefits of CRM Software For Service Industry

The service industry plays a unique role in the development of the economy as it creates services rather than tangible objects. The service industry in India is one of the largest sectors of India. The service sector accounts for about 54.40% of India’s total GVA(Gross Value Added).  India’s service sector covers a huge variety of […] more