Success comes from being aligned before you take action.
The alignment of sales and marketing becomes a key factor to retain existing customers and increase sales. You would have heard or read various articles about the benefits of using cloud CRM software in a business firm. And when you read the title, you were curious to know how online CRM helps you to align your sales and marketing strategy as well. Here are a few ways through which you can improve your sales and marketing strategies:
1. Enhanced interdepartmental communications
“If you want to go fast, go alone.
But if you want to go far, go together”.
Business is set up with a main objective of retaining in the market for a long time period. If you want your team members from different departments to work together they need to be aligned. There may be miscommunication or absence of communication among the team members can become a reason for inter departmental conflicts.
Thus, with the help of shared work management software, marketing and sales can enhance efficiency in its working. The CRM software also helps the business to track marketing as well as sales outreach strategies.
2. Centralized database
Online CRM software provides the overall information of the customers at a single platform. It provides accurate details regarding your customer’s last purchase, complaints, new purchases, if your prospect has visited your website or if your sales team had pitched about the product etc.
Thus, the availability of the overall information in a single platform in the CRM software helps the marketing and sales team to have access to all the lead’s contact information. The CRM software also populates the lead contact profile with added data which can be useful for the company background, competitors and interactions with the brand.
3. Evaluate the tracked leads
Evaluation of the leads will help you to accelerate the sales process. The lead tracking software in online CRM helps you to get every lead detail is an online cloud based CRM repository, which helps the company’s data to get organised and convert those leads into sales. When the sales representative has every required information about the lead, he need not have to waste much time and be more productive on closing the deal as soon as possible.
Thus, the lead tracking in the CRM software helps the sales team to align the sales strategy and work more efficiently. It also saves the time and energy of the sales representative.
4. Convert leads into opportunities
When we systematically review all the lead data through segmenting different sales leads in order to understand the customer deals, we can close deals faster and better. Some of the criteria to nurture the leads are –
Audiences or the leads are the people you are targeting to receive tailored sales and marketing messages. This can be segmented based on industry, job title or parameters of a certain marketing campaign. Once we track these audience based data in the cloud based CRM database, we can understand the most positive lead details and track them to convert them into successful sales.
- Communication channel
Media channel is where our leads exists. Most of our prospective clients spend their time on social media networks or hang out in community forums. Also, major marketing campaigning can be done through email communication media. Cloud based CRM integrate with various email and SMS vendors to track leads interests and nurture their relationship further. Various customer data collected through social media and other channels is incredibly valuable as it shows you where your organization is seeing success and where marketing needs to invest their efforts to fill the gaps in sales process.
- Promising leads
A promising lead is the one who has been visiting our landing page or website and requesting a demo, signing up for a free trial, applying, or downloading an ebook or report. When sales reach out to that lead they can be rest assured that this lead will be interested in our products and need a quick nurturing for converting them into sales. These leads are the best in the lot for a combination of revenue and lead conversion. Having a systematic and organised lead nurturing system can be the most critical part in sales conversion and revenue generation process.
Once the lead is acquired the lead can be nurtured by connecting marketing automation software to the online CRM system through which the leads can be assessed and segmented as well.
5. Enhance lead quality
The Marketing Automation Software focuses upon concentrating over the target groups by providing information about their personal interests and purchase patterns etc. And not just the existing customers it also helps in the creation of more and more leads ultimate for sales. The sales leads may fall through the cracks of the sales funnel if the sales team judges leads to be a lower quality. Thus, the sales and marketing team improves their data gathering and assessment efforts in order to get better insight on leads.
6. Increase deal size
When the lead enters the online CRM there may be useful information regarding the interest, company size, goals etc of the sales leads. Through the marketing automation, leads can provide information about themselves which can be further used for the sales process. With improvement in the data that can be acquired on the lead, the marketing as well as sales team can make better decisions with the leads in the online CRM system.
7. Make use of Customer feedback
Obtaining customer feedback can be one of those important and useful aspects after aligning the sales and marketing teams. Once the sales representative has gathered the feedback regarding the customer’s pain points by the customer during sales calls, the marketing team can work on creating new messages in order to refine the product or services provided.
Mapping the buyer’s journey becomes easy for both the teams to know where each lead is existing in the sales cycle. Thus, it eliminates confusion in further time period about how to communicate with the customer. You can also get an idea about what your customers like about your products and services.
Read our blog – How to Create a Customer Centric Strategy For Your Business
Why cloud based CRM for growing your business?
The word “growth” in business refers to the success of your organisation in terms of customer satisfaction, profit or revenue and brand image. Once you make the right use of your best CRM software you can improve your business.
1. Find the right customers at the right time
Finding the right customers at the right time is one of the best ways to improve your business. Both sales and marketing will have complete view of leads and prospects so they can convert leads to sales.
2. Boost sales efficiency
Online CRM system helps sales reps to manage their work like a pro. The Sales Force Automation finishes the sales activities in a single platform and helps to increase sales force performance as well as profitability by giving you everything you need to sell effectively. It is one such system that automatically tracks all the steps in the sales process. It is meant to encourage your sales reps to document and communicate their field activities.
3. Marketing efforts
Marketing is playing an essential role in the present scenario. The CRM application provides E-mail, SMS campaigns and PR initiatives in order to fascinate the target groups towards the product.
4. Enhance employee productivity
Online CRM that is basically a cloud based CRM software not only makes your work easier but also provides your employees the facility to complete their assigned work much easily. When they are happy and satisfied with the management of the organisation, they will surely show interest to work better and will also contribute in achieving the organisational goals.
5. Maintain good relationship with your customers
Your customers will help you sell your products as they can market your products much better than you can. Every customer wants to be recognised as an individual and Online CRM System will help you to make your customers feel valued. When your customers experiences good service and response from you they will surely stay as a loyal customer to you.
Read our blog – Why CRM Software?
There is huge competition in every industry and every business firm works to increase sales and enhance customer loyalty. The business firm that focuses on alignment of sales and marketing in order to work more productively are the companies which are able to outshine in the market and push their competition into the background. You can use the best CRM which is basically a cloud based CRM application for small businesses as well. If you have not yet got one, then feel free to request for a free demo on our website https://www.salesbabu.com/. You will surely not regret the use of Cloud based CRM software for your business.