Customer Relationship Management also known as CRM has been creating its benchmark from just a few decades. But before, CRM was referred as in terms of downfall in generating revenues and increasing profits. In the 1950’s people were unaware of these mobile phones, computers and Gmail etc, there was the “address book”. In these address books people would note down names, phone/fax numbers, addresses etc. Later in 1958 the Rolodex was introduced in the market which became a revolutionary contact management device for business people. In the 1980’s when the PC’s and server architecture began to collect information and data of the customers in a kind of digital Rolodex i.e, on computers. And finally in the 1990’s the Sales Force Automation, which is widely referred as SFA took evolution from contact management software to SFA. The SFA got in many features of database marketing, conversion of leads into sales with automations and also combined them with contact management. In the early 2000’s Online CRM software started gaining attention from the business people. It became a common thing by the end of the decade. In 2007 the famous Cloud based CRM software was introduced in the industry which was then followed by the Social CRM.
In the present scenario we can see that Online CRM software has become an emerging trend in the industries. May it be a small business or a larger one, everyone is willing to use the Online CRM software in their business in order to improve their business smartly and also to enhance their customer’s experience. Despite the setbacks, CRM remains with promises for the customers as well as the business.
The CRM works on two frameworks i.e the Operational and Analytical.
What is operational CRM?
The operational CRM is the customer relationship system which connects as well as supports the functions like sales, marketing and customer services in a company, in order to provide customer support.
What is Analytical CRM?
The analytical CRM is a Customer Relationship system which is designed to deeply analyze the customer’s data and unwrap the required convention and intension of the customer’s behaviour through which the organisation can make its capitalizations.
Now, let us know more about the emerging trends at SalesBabu Cloud CRM.
SalesBabu Online CRM Software records and monitors each and every activity of a sales team. Manages all details which are related to leads, measures abandonment and close rate. Guides sales team to adopt a focused approach to achieve sales target. SalesBabu CRM enables you to categorize customers in all the possible criterias. You can register date wise sales, region, sales details of products to never miss an opportunity. SalesBabu Online Solutions is basically a cloud based CRM software. It can be accessed from anywhere and anytime from any corner of the world. And it is also cost effective as no IT infrastructure is required to run the software application.
The SalesBabu Cloud CRM is not just providing the best features for the business to enhance its customer relationship but also making things easier and quicker for the sales and marketing reps.
The cloud based CRM software means Customer Relationship Management software is being hosted in the cloud. It can be accessed through internet by making things more easier and simpler. You can access to information from anywhere at anytime and carry out your business activities easily from any corner of the world. As you know that all the required information is stored in the cloud, you and your team can access data. Thus, the CRM in cloud computing can be easily maintained.
Through the cloud based CRM software your reps can work more easier and quicker without wasting much of the time in manual recordings. The cloud based CRM software helps him to access the information within his fingertips. The data is stored at a single platform which is easily available. It also has an user-friendly interface which makes it easy to be used.
360 degree view
The SalesBabu Online CRM provides 360 degree view of the contact base that helps you to get all the information at a single click. It also gives you information about the prior orders, inquires or the services a particular customer had requested.
Have you got your best CRM Software which is basically a cloud CRM?
If not, visit our website
CRM go mobile
Smartphones have overruled us in the present date. Our day starts and ends with smartphones and internets. The CRM app can be installed on your smartphones which makes your work much easier. No matter even if you are not in your workplace, you can still be updated with the sales CRM App software. The benefits of mobile CRM are as follows –
- Your employees can communicate with their co-workers of any department and send documents or messages easily.
- As it can be accessed from anywhere you can be updated always.
- It can let sales teams to attend client meetings with real-time client data.
- Your sales reps get the facility to use the various features of the app which indeed makes their work easier and faster.
- You can manage your sales pipeline.
Evolved Scratch Pad
Scratch pads are a high speed internal memory used for a temporary storage of data, calculations and other works. It is similar to the size and usage of a pad for notes, sketches or writings. This feature enables a user to make separate notes with all the formatting features available in it. These notes help you to keep your own reminder client talks.
Cover letter is one of the impressive feature introduced in SalesBabu CRM. This feature is illustrated in quotation module. This helps in preparing a cover letter prior to the commercial part in the quotation.
The Invoice option is an add-on module which if enabled by the user will give the invoicing details at the home page of the software.
MIS which means Management Information System is an extensive module on all the facts and numerical datas. You can also get standard reports as well as customized reports.SalesBabu CRM system helps you to streamline your daily activities to maximize your productivity, communication and overall customer happiness. It also helps you to set reminders, pending activity visibility, maintain notes and remarks.
The marketing trends have gone through a lot of changes from past few years. It has become one of the important aspect of the business. CRM can play it’s card in the marketing field as it focuses on the target market and also provides information regarding the customer’s personal preferences and choices. SalesBabu CRM application which is basically a cloud based CRM provides E-mail, SMS campaigns and PR initiatives in order to fascinate the target groups towards the product.
SalesBabu Online CRM Software which is basically a cloud based CRM software, records and monitor each and every activity of a sales team when work is assigned. It also manages all the details related to the leads, measures abandonment and close rate etc. It guides the sales team to adopt a focused approach in order to achieve the sales target. SalesBabu CRM enables you to categorize customers with all the possible criterias. You can register date wise sales, region, sales details of products to never miss an opportunity. It also provides tools, tips and suggestions for following up with the prospects to get clients and make them sales. It is like a guide to help you strategize your lead follow ups
Speedometer and Probability
While planning as well as executing those plans we try to think of some probabilities. The SalesBabu’s Sales forecasting software comes with ‘SPEEDOMETER’ and ‘PROBABILITY’ which predicts the effective sales realization automatically. It also provides dashboards which gives a graphical formulation of the input and expected outputs.
Have you got your best CRM Software which is basically a cloud CRM?
If not, visit our website
How to choose CRM?
When it comes to choosing the best CRM software which is a cloud based CRM in the market, it truly becomes a tedious job! You would have heard about various shiny CRM’s out there. Here are a few advices in order to choose the best CRM.
1. It’s not a one-size-fits all
CRM is not a one-size-fits-all kind of software. You will require different features depending on your industry. You maybe from the FMCG or Pharmaceutical, your requirements will vary. Thus, make sure that you make preferences accordingly.
2. Make wishlist of your goals
Make up a wishlist of your goals depending upon the bottlenecks before you choose a CRM. According to your wishlist you can decide regarding the best CRM software which will help you to accomplish your goals.
3. Prioritize your user explorance
Usually what happens is, your sales reps do not prefer using CRM and pushing them towards using CRM can be a little difficult in a few cases. They may end up giving reasons like it takes a lot of time or anything like that. Unless and until your sales reps do not enter in the data, you are unable to get the updates in your sales CRM software. Moreover, your sales reps and marketing reps are the ones who are going to use the software daily in order to make their work more easier and faster. So it becomes your responsibility to choose a CRM which is user friendly and mobile friendly as well. Make them understand how sales CRM software is vital in order to make their work much smarter. And you will surely not regret the user explorance.
The world of CRM will come up with much more solid changes which will help you to achieve tremendous success in the long run. At SalesBabu Online CRM software we have taken up the valuable customer suggestions and feedbacks, we have also had constant communication with them and our partners, without which we also would be just another CRM provider. Are you still thinking on which is the best CRM software which is basically a cloud based CRM software? Then don’t waste time and feel free to request a Free Demo at SalesBabu CRM. You can visit our website https://www.salesbabu.com/ to know more.