It’s no secret that business growth is the main objective of every organization that offers field services. However, to expand the business and improve performance, you must create a business policy that allows you to simultaneously minimize costs and maximize productivity. Cloud-based field service management software helps you achieve this virtuous circle.
Minimize costs with streamlined operations
- Minimum operating costs
- Maximum productivity for field teams
Online after-sales service management software helps you achieve both goals. You have a digital, cloud-based solution that provides multiple new ways to boost performance and significantly minimize costs.
Optimize travel routes
With CRM software for the service industry, field technicians always have access to the information they need on their tablet or smartphone, which helps them to improve the efficiency and performance in the field. Each field technician can see his updated schedule at any time on the go.
For example, a cloud-based field service management system such as the one offered by SalesBabu uses geolocation capabilities to track technician locations in real-time.
Read More – Making Field Service Engineer Flexible And Agile
Adopt paperless processes
Moving to a cloud-based field service management system lets you evolve to completely paperless operations. However, with an online field service management software such as the one offered by SalesBabu, many of the challenges associated with going paperless disappear.
You enjoy immediate savings on phone calls as well as the cost of ink cartridges, paper, printers, faxes and photocopiers. You also save the space that was earlier used to store all of those paper files. You have the technology needed to:
- Prepare service quotation
- Store your data online in the cloud and access it from anywhere, anytime
- Capture field data in real-time and attached photo/documents for proper information
- Use email/messaging to keep field technician and service center staff connected
Greater productivity accelerates growth
An important aspect of business growth is saving money. But, online after-sales service management software also helps you increase productivity. And greater productivity has real business benefits.
Drive your business in real-time
It always leaves a good impression when you instantly reply to your customer. If you respond in real-time, regardless of the number of people involved, size of your vehicle fleet or, the benefits of more efficient field operations are magnified:
- Improve service times: Online access to customer information and spare parts information reduces the time required for each service call by the technician.
- Optimize technician workloads: The ability to work more efficiently with quality of service means technicians can perform more service calls in a day. With the SalesBabu service CRM software, technicians can even add service calls to their own schedule.
Enhance customer satisfaction
With a cloud-based field service management platform, your workforce can work more independently and play an important role in helping to increase productivity and deliver quality service. Your field force becomes more capable to deliver quality service with a mobile app. It helps them become more responsive and work more efficiently.
With the mobile app, technicians can communicate more efficiently with the customers. For example, technicians can use the field service management mobile app to advise customers about any possible delays in their service and to keep them updated about the progress of the work. And they can send service reports to customers in Word or PDF or email them when the work is completed.
These features of the service management mobile app can help to increase the satisfaction of the customer and contribute to the virtuous circle that is so conducive to business growth.
Industry-specific data helps you measure growth
For your business growth, you need the ability to measure and track your progress.
Identify your KPI – Key Performance Indicators
Each industry has very specific KPIs. When you choose a field service management system, make sure you can integrate these business parameters into the platform.
The satisfaction of the customer and the first-time fix rate are widely considered to be the most important key performance indicators. Your costs are much higher when technicians have to make several visits to the same customer, and customer satisfaction is lower. With the right selection of online field service management software, you can identify the root cause of multiple visits and use that information to improve efficiency and quality service.
Analyze KPI data to continue improving
After identifying your KPIs, make sure your field service software can easily retrieve and analyze reliable field information. For example, SalesBabu after-sales service CRM offers an analytics module (MIS) that processes data and provides insight into your KPIs, including:
- The number of service activity performed
- The number of PMS performed
- Adherence to SLAs (service level agreements) for factors such as on-time arrivals at customer locations, service call durations, and guaranteed fix times
With analytics (MIS reporting module), you have the data needed to improve performance and boost productivity, efficiency, and responsiveness — everything required to foster business growth.
Take Away –
With field service management software companies manage and optimize their business activities performed by service technicians. Field service management software is mainly used by businesses that manufacture industrial products and require on-site services such as deployment and maintenance of equipment, repairs, cleaning, and the like. Utility companies and service-oriented businesses that deliver, repair, and/or clean at a customer’s location also leverage field service management solutions.