“Good customer service costs less than bad customer service.” Customer service meaning Customer Service is the service you provide to your customers before, during and after sales. Customer Service is considered to be one of the major factors in the business because it ensures the customer’s satisfaction and also encourages the customer to buy more. […]
...read moreRapid globalization and the emergence of new markets has brought a great surge in Service Industry. Most of the industries that manufacture or sell products bearing after-sales -service and warranty as a mandatory requirement of customer service management tier which play a crucial role in the growth of company. With the drastic change in technological […]
...read moreThe service industry plays a unique role in the development of the economy as it creates services rather than tangible objects. The service industry in India is one of the largest sectors of India. The service sector accounts for about 54.40% of India’s total GVA(Gross Value Added). India’s service sector covers a huge variety of […]
...read moreFocus on your customers and they will help you stay ahead in the game of competitors!! Focusing on your customer needs, trying to satisfy them and eventually trying to retain your loyal customers is what you plan and try to manage to the fullest. You might be having the best product or service in the […]
...read moreSales cycle is the course of time between the initial contact being made with a customer, the identification of services or goods to be procured, the acceptance of the intended purchase, and the transaction that completes the sale. In simple words, the sales cycle is a series of predictable phases required to sell a product […]
...read moreProductivity and improvement are interrelated to each other. Every organization wants to improve their productivity and ends up making numerous strategies for the improvement of the organisation. Implementing some changes or strategies in the businesses can improve the organisational activities. So, what is productivity? Productivity is the measure of efficiency in converting useful outcomes. Productivity […]
...read moreYour CRM system can become your most loyal partner if you make the right selection and use of the system. Most importantly, when it comes to achieving your organisational goals, setting up long term relationship with your customers or clients and improve employee productivity. In the present competitive market, CRM system is a technological business […]
...read moreSmall scale industries (SSI) are the industries which manufacture, produce or provide services on a small scale. They usually do not exceed Rs.10000000. These small scale enterprises play a vital role in the economic development of the country. The types of small scale enterprises found in India are – Manufacturing industry Ancillary industry Service industry […]
...read moreNothing is more important and critical to the success of a business rather than their customers. Maintaining satisfied, loyal customers has proven essential to the success of business. This is an even more critical element in the small business sectors as they battle with their larger counterparts to succeed in the competitive market. For this […]
...read moreEmployees are one of the most important factors of every business. You may be a small business, start up or a large enterprise, but your employees are the ones who play the role of bridge between the customers and your company. Boosting the productivity of your employees can enhance the growth of your business. Making […]
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