Customer Relationship Management (CRM) solutions have a lot of benefits for the growth of the business. Online CRM software with the right features helps you to understand customers more on their needs, customer experience, and services. Apart from that cloud CRM software also helps you to boost sales, and allows you to analyze the current […]
...read moreCustomer Relationship Management ( CRM) is an essential tool for the growth of the business in today’s competitive world. CRM enables you to organize and streamline your business process with data stored in a single database.CRM makes your work easier and helps in the fast growth of your business. It is crucial to know the […]
...read more“Good customer service costs less than bad customer service.” Customer service meaning Customer Service is the service you provide to your customers before, during and after sales. Customer Service is considered to be one of the major factors in the business because it ensures the customer’s satisfaction and also encourages the customer to buy more. […]
...read moreRapid globalization and the emergence of new markets has brought a great surge in Service Industry. Most of the industries that manufacture or sell products bearing after-sales -service and warranty as a mandatory requirement of customer service management tier which play a crucial role in the growth of company. With the drastic change in technological […]
...read moreThe service industry plays a unique role in the development of the economy as it creates services rather than tangible objects. The service industry in India is one of the largest sectors of India. The service sector accounts for about 54.40% of India’s total GVA(Gross Value Added). India’s service sector covers a huge variety of […]
...read moreFocus on your customers and they will help you stay ahead in the game of competitors!! Focusing on your customer needs, trying to satisfy them and eventually trying to retain your loyal customers is what you plan and try to manage to the fullest. You might be having the best product or service in the […]
...read moreSales cycle is the course of time between the initial contact being made with a customer, the identification of services or goods to be procured, the acceptance of the intended purchase, and the transaction that completes the sale. In simple words, the sales cycle is a series of predictable phases required to sell a product […]
...read moreProductivity and improvement are interrelated to each other. Every organization wants to improve their productivity and ends up making numerous strategies for the improvement of the organisation. Implementing some changes or strategies in the businesses can improve the organisational activities. So, what is productivity? Productivity is the measure of efficiency in converting useful outcomes. Productivity […]
...read moreYour CRM system can become your most loyal partner if you make the right selection and use of the system. Most importantly, when it comes to achieving your organisational goals, setting up long term relationship with your customers or clients and improve employee productivity. In the present competitive market, CRM system is a technological business […]
...read moreSmall scale industries (SSI) are the industries which manufacture, produce or provide services on a small scale. They usually do not exceed Rs.10000000. These small scale enterprises play a vital role in the economic development of the country. The types of small scale enterprises found in India are – Manufacturing industry Ancillary industry Service industry […]
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