Company’s they look out for a solution, which can provide them to manage their service related queries and complaints with a proper ticketing system. Companies are worried about their customers, who are not getting in time support and hampering their day to day-to-day work. Companies are using business process tools from different service providers and […]
...read moreCompanies in present days have known the importance of customer support, customer experience and how it is directly contributing growth to the company. Customer centric culture is the way to improve customer satisfaction and retaining as loyal customers. Company needs a tool help desk management system for a better customer support and customer service experience. […]
...read moreHelp desk management software is getting implemented these days in high numbers. Increase in usage is because the customers are renewing the services or product AMC’s with companies, who have been offering excellent customer service. Customer support in the company is set to achieve the goals of increasing sales revenue and retaining a loyal customer […]
...read moreField service oriented companies are busy in task completions these days. Companies are deputing field technicians with the task to the designated areas or regions to complete the service calls and expect to be updated back by EOD. Technicians hog around to complete complaints and try to reflect themselves to be best to earn incentives. […]
...read moreCompany always focuses on how to streamline the business. Sales revenue to be generated and customer base to be increased. Simultaneously the company also concentrates on the customers issues. We all know customers keep giving complaints, either on the product or services, which are inevitable. Complaints are always to be acknowledged and dealt effectively with […]
...read moreThe future of customer service is to prioritizing the customers experiences on feedback received from them and increasing the brand image of the company. Through this process it will not only bring more customers online, but also customer support teams are becoming more active, aggressive to provide better support to them with the help of […]
...read moreWe have been noticing the customers saying intime support is received and hence, we are able to work on the machinery and start the production. Some say support has not been yet received, equipment is good quality but the support is not proper. Few say oh ! the product and the support after sales is […]
...read moreCloud based ticketing systems are being used by the manufacturers, service providers and customer support call centres and operations running companies to boost its customer relations. A CRM ticketing system is allowing the customer support teams to capture complaints, manage those related issues and track the status of customer tickets in a collaborative manner. USP […]
...read moreIn the Indian economy, the fast-moving consumer goods (FMCG) segment is already the fourth largest sector. What is more interesting is that the regional/small players and rural India are going to be the two most important growth drivers for this industry and the growth difference is having a rising trend in successive quarters. On the […]
...read moreCustomer Relationship Management – CRM system is most required in any company to streamline the sales and marketing team and help them to reach their target set goals. B2B CRM is for the companies who are into the process of directly dealing with business to business. Whereas, B2C CRM is helping the companies who are […]
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